DELIVERY POLICY

1. Business details

This policy is issued by TCG GLOBE LTD, registered in England and Wales under company number 17325561.

Registered office:
47 North Road
Belvedere
Kent
DA17 6JX
United Kingdom

Customer support: support@tcgglobe.com

2. Delivery charges

Delivery charges are calculated and displayed at checkout before payment is taken. The price may depend on the destination, parcel weight, parcel size, order value, service level and courier available for the shipment.

UK orders with a qualifying goods value of £200 or more are eligible for free standard UK delivery, unless a product or destination is expressly excluded at checkout.

Optional express, premium, timed or enhanced-insurance services may carry an additional charge.

3. Delivery estimates

Estimated delivery times are shown at checkout or in the order confirmation. They are estimates rather than guarantees unless we expressly agree a guaranteed delivery date in writing.

Delivery estimates begin after the order has been accepted, payment has been confirmed and the parcel has been dispatched. Weekends, public holidays, courier cut-off times and destination restrictions may affect timing.

4. Order processing and dispatch

We aim to prepare paid orders promptly. Orders may be held while we complete payment, fraud-prevention, address or stock checks.

Dispatch confirmation is normally sent by email when the parcel has been handed to the courier or postal operator. A tracking number is provided where the selected service supports tracking.

An order is not treated as dispatched merely because a shipping label has been created. Tracking may also take time to update after the parcel is collected.

5. Tracking and delivery updates

Customers are responsible for checking the delivery address and contact details supplied at checkout. Courier updates may be sent by TCG Globe Ltd or directly by the carrier.

Tracking information is provided for convenience. Temporary gaps, delayed scans or estimated courier dates do not necessarily mean that the parcel has been lost.

6. Incorrect or incomplete delivery addresses

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery without valid cancellation, or failed to collect it, we may require payment of reasonable redelivery costs or deduct costs that the law permits from any refund.

We are not responsible for avoidable delay caused by inaccurate information supplied by the customer.

7. Missed delivery and collection

The courier may leave a card, send an electronic notification, attempt redelivery, deliver to a permitted safe place or make the parcel available for collection, depending on the selected service.

Customers should follow courier instructions promptly. Failure to collect a parcel within the courier's holding period may result in it being returned to us.

8. Delayed delivery

If a parcel is delayed, check the tracking information first and then contact us at support@tcgglobe.com .

We may need to contact the courier and allow the carrier's investigation period to run before the parcel can be formally treated as lost. This does not remove any legal rights you may have where delivery is late.

If delivery by an agreed date was essential and the legal requirements are met, you may have the right to cancel. In other cases, you may first need to give us an appropriate additional period to complete delivery.

9. Lost parcels

A parcel is not automatically considered lost because tracking has paused or the estimated delivery date has passed.

Once the courier confirms loss, or the relevant investigation and waiting period has reasonably expired, we will provide an appropriate remedy. Depending on the circumstances, this may be a replacement or refund.

10. Damaged parcels and missing contents

Please inspect the parcel as soon as reasonably possible. Report visible damage, missing items or incorrect goods promptly.

Keep the outer packaging, internal packaging, delivery label and damaged product until the claim is resolved. We may ask for clear photographs so that we can assess the issue and submit a courier claim.

This process does not reduce your statutory rights where goods are damaged, faulty, incorrect or not as described.

11. When responsibility for the goods passes

Where TCG Globe Ltd arranges delivery to a consumer, the goods normally remain at our risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

Different rules may apply if the customer independently arranges a carrier that was not offered by TCG Globe Ltd.

12. International delivery

International availability, charges and estimated delivery times are shown at checkout where the destination is supported.

International parcels may be delayed by customs checks, local postal services, public holidays, security screening or events outside our reasonable control.

Unless checkout expressly states that duties and taxes are included, the recipient is responsible for any import VAT, customs duty, handling charge or local tax imposed by the destination country. These charges are not controlled by TCG Globe Ltd.

Customers are responsible for checking whether the goods can be legally imported into the destination country.

13. Delivery restrictions

We may decline or cancel delivery to locations that cannot be served safely or lawfully by our available carriers. We may also restrict services for unusually high-value orders, PO boxes, forwarding addresses or destinations with elevated fraud or loss risk.

Where we cannot fulfil an accepted order, we will contact the customer and provide an appropriate refund.

14. Events outside our reasonable control

Delivery may be affected by severe weather, transport disruption, industrial action, customs delays, public emergencies, courier network failures or other events outside our reasonable control.

We will take reasonable steps to communicate material delays and minimise disruption. Nothing in this section removes rights that cannot legally be excluded.

15. Contacting us about delivery

Email support@tcgglobe.com and include:

• your full name;
• your order number;
• the delivery postcode;
• a description of the problem; and
• photographs where damage or missing contents are reported.

16. Relationship with the Returns & Refund Policy

Cancellations, change-of-mind returns, faulty-goods claims and refund processing are explained in our Returns & Refund Policy .