FREQUENTLY ASKED QUESTIONS

Choose a product, add it to your basket and continue through checkout. You will be shown the available delivery and payment options before confirming your order.

Yes. After a successful order, TCG Globe provides an order confirmation and keeps the order available through the relevant account or order pages.

Products are subject to availability. Stock is checked during the ordering process, so an item is not guaranteed until the order has been successfully completed.

Contact TCG Globe as soon as possible. We will try to help before dispatch, but changes or cancellation may not be possible once an order has entered fulfilment.

TCG Globe is built around authentic trading card products. Product pages are intended to clearly show the item, condition, availability and important product details.

The product page should state the relevant condition and product information. Please review the full listing and images before ordering.

Some sealed-product images may be representative. Where a listing is for an individual collectible or graded card, the product page should explain whether the displayed image is the exact item.

Keep the packaging and contact TCG Globe promptly with your order details and clear photographs. We will review the issue and explain the next steps.

The payment methods currently available will be shown during checkout. Availability may depend on the order, device and delivery destination.

TCG Globe is designed to use secure checkout processes and established payment providers. Payment information should only be entered through the official checkout flow.

Payment is normally processed when you complete checkout. An order is not treated as paid until the payment has been successfully confirmed.

Available delivery destinations and services are shown during checkout. Some products or services may be limited by location.

Delivery charges depend on the destination, order and selected service. The full cost is shown before you confirm the order.

Where a tracked service is used, the tracking information will be provided through the relevant order or dispatch communication.

Tracking can take time to update after dispatch. If there has been no movement for an unusual period, contact TCG Globe with your order number.

Read the Returns & Refund Policy first, then contact TCG Globe with your order details. Do not send an item back until you have received the correct return instructions.

Reviews can only be submitted by eligible verified customer accounts after a completed, paid purchase of the relevant product.

No. Reviews are submitted for moderation and only approved reviews are shown publicly.

Use the Contact page or email support@tcgglobe.com. Include your order number when contacting us about an existing order.